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This post is about 262% more fun than my last one.

So last week, I was on ShoppersChoice.com where I found some cheap t-shirts. They were Glidan, which are good quality, and they had the sizes I wanted. So I ordered some, and figured in the check-out it would tell me what the shipping was. I figured for Canada it should be between $10 and $15, which is pretty typical, and though it's a little high, it would average the $11 shirts to about $20 each, so it was all good. Well, it *didn't* give me a price. It told me, after letting me complete the order and promising free shipping (which I thought was weird) that I had to wait for a shipping quote for Canada.

Okay. Odd, but fine. I waited.

And Waited.

For 5 days.

Today, I get the quote.

Well. This is too good not to share.

Dear Shaddyr,

Thank you for your order for the Gildan Ultra Cotton 100 Cotton T-Shirts with us here at Shopperschoice.com. Due to the fact that this item is shipping to Canada, a shipping quote must be done before your order can be processed.

If you choose to proceed with this order you will be required to provide the following:

1) An emailed reply to this email indicating that you approve the additional shipping charges

and

2) A FAXED copy (emailed copies will not be accepted) of the front of your credit card along with one of the following:

- passport
- drivers license

Please FAX these two documents to us at 225-296-0808 with order # N2855619C referenced. We require these to be faxed in order to protect you from sending your personal information over email, which could be compromised.

The shipping amount for this item to ship to Canada is 47.18. This amount does not include the cost of the item nor does it include the duties and taxes. The duties and taxes will be collected from you before delivery by the delivery company.

The total amount it will cost is as follows:

item:22.00
shipping:47.18
**************
total due to Shopperschoice.com:69.18
duties/taxes: to be determined and collected by delivery company

I apologize for the delay. If I do not receive a response from you within seven business days of this message, your order will automatically be canceled. Please feel free to contact me with any questions or concerns you may have.

Thank you,

Kara
Customer Service
Shopperschoice
1-877-743-2269


O_o

Yeah. Uhm. So. Here's my response.

Hey Kara

Could you please pass a message up to whoever is in charge of things on that end?

First, I work in customer service. I have for over 7 years, doing the very type of thing you are doing. And for a company that is trying to get people to buy things, especially over the holidays, the delay was ridiculously long. Seriously. I'd give the company a C- for timely response to customer concerns if this was midsummer, but pre-Holiday rush, it earns a big, fat FAIL.

Second: Pardon me while I laugh my A$$ off over the price. $47.18 for shipping for $22 worth of shirts that weigh a few ounces? You have GOT to be kidding me. I mail stuff from the states up here when I'm down there, which happens a fair bit in my travelling. I know how much it costs to mail a small, light package to Canada. And it ain't $47 USD.

And what? I need to fax you a copy of my CC and DL? Do you make all your customers do this, or just those who reside outside of the United States? And hello, I could understand if it was $1000, but it's less than $100 we're talking about. Seriously, WTF? In the words of my 15 year old daughter, "R U 4 realz?"

Okay, so, I realize this is no big deal to you, oh faceless interweb company, but rest assured I will be laughing my ass off in disbelief as I share with all my (admittedly strange) friends and post on my personal blogs that ShoppersChoice.com is a Major Rip Job for Canucks, and we would be wise to take our business to companies that would like to treat us fairly.

And to you, poor customer service rep who has to read this rant, please understand that I am not shooting the messenger, because I fully understand that you get a farily crappy wage with crazy expectations around metrics and productivity. My hope for you is that you found this missive A) entertaining, B) worth laughing about with your co-workers over the water cooler and C) a nice change from the everyday.

So, to recap. HELL NO, I won't authorize the charge for $69.18 for two plain t-shirts, are you crazy in the head? More accurately, is your pricing department crazy in the head?

D00d.


Most sincerely yours,
a not-so-polite, smart-assed Canuck

Comments

( 19 comments — Leave a comment )
txvoodoo
Dec. 16th, 2009 03:57 am (UTC)
I've done CS, and I'd laugh like hell at your letter. I pity the poor CS who had to tell you you'd need to pay almost $50 to get 2 tshirts shipped!

(though, considering the season, I'd ask if the shipping is being done by a small fleet of reindeer led by 1 with a red nose?)
shaddyr
Dec. 16th, 2009 03:59 am (UTC)
bwahahha! Exactly, and the economy, it's been hard on Santa, he needs to rebuild the reindeer shed, that's it!
admnaismith
Dec. 16th, 2009 04:51 am (UTC)

Where exactly are they shipping from? Nigeria?
banjoplayinnerd
Dec. 16th, 2009 04:53 am (UTC)
Can't be, they don't say they're shipping TEN MILLION U.S. DOLLARS ($10,000,000) in gold bullion.
admnaismith
Dec. 16th, 2009 05:17 am (UTC)
They ain't offering the Ten Million any more. Economic times and all. Now the best they can offer to rip off your bank account is a couple of T-Shirts in the hands of a brave exiled freedom fighter who must prevent them from falling into the ruling Police Party's clutches.

Besides, have you SEEN the shipping charges on ten million in gold bullion? That stuff weighs so much that, indexed to the charges on a few ounces of cotton, the gold wouldn't even pay for its own shipping!
banjoplayinnerd
Dec. 16th, 2009 04:52 am (UTC)
I'm thinkin' I just love me some companies who charge ridiculously low prices for items like chargers or replacement batteries and then crank up the shipping & handling to make up for it. I think they do this because shipping & handling isn't subject to sales tax. Or maybe just Because They Can™
fishsanwitt
Dec. 16th, 2009 06:55 am (UTC)
Okay. Never shopping there! Thanks.
enigmaticblues
Dec. 16th, 2009 02:18 pm (UTC)
Um...huh? I've had things shipped from Canada before, and $50? Maybe if it was very large or very fragile, but t-shirts?

*headdesk*

Wow.
poshcat
Dec. 16th, 2009 03:33 pm (UTC)
Ahahaha! Even Mr Posh thought your story was hilarious. Thank God they didn't ship it and THEN ask you if it was okay. Crazy, crazy stuff.
alsogater
Dec. 16th, 2009 03:50 pm (UTC)
I know you are extremely familiar with the rule eBay passed to keep people from charging 1 cent for something and then tacking on $100 shipping charges.
Entertaining rant. ;) Sorry you couldn't get the t-shirts for a fair shipping price.
u_must_b_joking
Dec. 16th, 2009 04:18 pm (UTC)
Best .... lettar .... evar!
You ... splutter ... very ... giggle ... funny.
plotqueen
Dec. 16th, 2009 04:26 pm (UTC)
Oh man, that's just sad. I realize that everyone has to make money, but when you're just blatantly moronic, this kind of response is practically required. Who in their right mind actually authorized this quote? That's insane.

If it weren't for the fact that I'm not interested in shopping at a place stocked with idiots I'd offer to buy it and ship it to you from the States, since I live in FL, and you could paypal me back. However... No. Not with them. Forget that. Find another place.
hipapheralkus
Dec. 16th, 2009 06:47 pm (UTC)
That is truly insane! I do love your response though. It definitely made me laugh :).
peteralway
Dec. 16th, 2009 09:57 pm (UTC)
I used to run a mail-order company out of my basement. And I do recall that I had to charge 60% shipping on books to Europe to cover postage. Which seemed pretty high, but books are heavy. It was something like 20-30% to Canada. For heavy books.

But, uh, demanding photo ID for mail-order? WTF?

And I thought I was a crappy businessman!
sp23
Dec. 16th, 2009 10:56 pm (UTC)
I just love the fact that they want your passport to buy t-shirts. Did they have "I Osama" on them or something that made the Feds want your personal information, and this was just a blind for them? LOL
desdemonaspace
Dec. 17th, 2009 01:51 am (UTC)
Excellent response to Kara. A better name might be Kareless.
ladyniko
Dec. 17th, 2009 02:54 am (UTC)
Oh, icon love. :)

Shads: Hell, get one of your crazy AmeriKan friends to order the shirts for you, have it shipped to them, and then, just give them the $$ for the shirts and shipping to have it mailed to you.

Love the response letter back to the company. Major points for that. :)
duncanmac
Dec. 17th, 2009 02:37 am (UTC)
Shipping cost is **how**much**??

Methinks a clue server needs to be rebooted here -- especially when it took them five days to Let You Know. Christmas may be barely a week away now, but their delay did soooo *not* help.

Sigh.
mackenziesmomma
Dec. 17th, 2009 07:24 am (UTC)
Oh man. That made me LOL.

Seriously- I could order the shirts and DRIVE them there and it would STILL be cheaper than shipping(because it takes me approximately 3 gallons to do a trip up to Vancouver which at $2.69 (what I paid today) that is oh... $8.07 ish one way total.)

I mean *I* paid $41 to mail stuff to Europe but that was for books. Books are heavy. Plus they had to *fly* there not just ride on whatever they use to ship to Canada.
( 19 comments — Leave a comment )

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