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IT Fail, Episode 5: Name! That! Server!

IT: Thanks for calling the Inept IT Line, can I help you?

SHAD: Please. I'm getting a message that my Login is inactive and to contact the system admin. I think this is my 60 day window expiring because I'm a contractor. I already had my manager contact you first to validate that I am still working here, and he said I needed to call in.

IT: Uhm. What server are you on?

SHAD: I have no idea. I log into Citrix and then I log into the application I need and choose (CITY NAME). I don't have an option to choose a server.

(10 minutes of fumbling and being told she can't find my account and other inane questions)

SHAD: I think you're the person I talked to yesterday. I remember we discussed servers then. You found my account - I was having issues with this same tool, remember?
IT: yes, I remember you, but today you don't exist. What server are you supposed to be on?

SHAD: *deep breath* I have no idea. I log into Citrix, log into the application, choose the city-

IT: what account are you in?

SHAD: Account? Do you mean [PROJECTNAME]?

IT: HA! So That's the server you're on, (CITY NAME)!

SHAD: *headdesk* So, (CITY NAME) has a dedicated server for this tool?

IT: *scornful 'duh, idiot!' tone* Well yes. I asked you what server you were on.

Shad: Okay, my bad for not knowing that by Server, you meant (CITY NAME). Whatever. Can you fix it?

(10 minutes of fumbling)

IT: Oh, no, we can't fix this. Your manager needs to email in and authorize you. it's been over 60 days and your Login has expired.

SHAD: ...

IT: Thank you for calling Inept IT! Have a great day! *click*

Wow. Recursive much? Seriously, dude. Find another job. Preferably one that doesn't include listening skills.

So, the way I figure it, there needs to be SOMETHING about my job that sucks, otherwise it's too good to be true. If *this* is my thorn in the flesh, I suffer it gladly and give thanks that it's such a small thing.


( 7 comments — Leave a comment )
Feb. 19th, 2010 08:07 pm (UTC)
Heeeeeeeee. Speaking as someone who works with IT people, you do sort of get into a rut sometimes, particularly when it comes to names, etc. You want information! You are focused (supposedly) on helping, which means you need to know X and not why they have no idea what you're talking about!

That said, this person sounds idiotic.
Feb. 19th, 2010 08:48 pm (UTC)
Oh, man. Stupid people are stupid, apparently.
Feb. 19th, 2010 10:22 pm (UTC)
You should have asked him if he had plugged the server in. And waited for him to get up and close a window.
Feb. 19th, 2010 10:46 pm (UTC)
Woooow. o.O

Edited at 2010-02-19 10:47 pm (UTC)
Feb. 20th, 2010 02:29 am (UTC)
**pets you**

I work in IT. I'm the person to whom your ticket is assigned, and I try to get your boss to authorize me turning your access back on. I SO sympathize with users who get hosed like this. One was down for like a month due to this crap. I hope your issue gets fixed toute de suite.

Wish I could help.
Feb. 20th, 2010 06:30 am (UTC)

I have suffered a few Friendly Fire issues with IT myself.

May his personal computer suffer many BSOD!

Personally, I think you should send "Larry" over there to take care of the situation. I bet he could handle it on his lunch hour. *snicker*
Feb. 24th, 2010 01:23 am (UTC)
Holy Ineptitude, Batman
EPIC FAIL on the part of Inept IT. Funny, but still, EPIC FAIL.

Ya just can't get good help these days. ;-)
( 7 comments — Leave a comment )


Geek by Shaddyr

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