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My brain is melting

Oh God.

Am currently listening to computer help desk calls.

This is PAINFUL. They do not pay these people enough. Really.

Also? I think there should be coffee, tea, red bull and moonshine in the break room for these guys. Seriously.

I'm only listening to these calls and I want to stab myself in the eye. I think that would hurt less.

I understand that we all have to start somewhere in learning how to use computers, and some folks just aren't tech savvy.

But these people? Oh man. There are no words.

Next time I'm going listen to calls for this client, I am drinking before I come to work.

Comments

( 11 comments — Leave a comment )
ladyniko
Sep. 20th, 2012 06:54 pm (UTC)
Or, while you're listening to them, come up with scenarios of how Rodney would just cut them to ribbons for wasting his time. *eg*

shaddyr
Sep. 20th, 2012 07:05 pm (UTC)
You know that he would verbally eviscerate them.

Thing is? Some of the folks that I have listened to today probably wouldn't even REALIZE they were being mocked.

Rodney would not last A SINGLE DAY in this job.
fenchurche
Sep. 20th, 2012 07:10 pm (UTC)
ROFL! I know when Rackham was still working in Tech Support, not long after we got married, he had a co-worker who would pound his fist against the cubicle wall all through phone calls, while never letting his frustration show in his voice. Rackham and the others finally bought him one of those punch-clown thingies.
shaddyr
Sep. 20th, 2012 07:16 pm (UTC)
I think the companies should be required BY LAW to provide therapy to these agents.

If you don't end up with RAGE issues after dealing with some of these folks, it's a miracle.

I want a punch clown!
gelbes_gilatier
Sep. 20th, 2012 07:13 pm (UTC)
This is PAINFUL. They do not pay these people enough. Really.

THANK YOU THANK YOU THANK YOU! God, finally someone said it out loud ;)
shaddyr
Sep. 20th, 2012 07:17 pm (UTC)
S'truth.

I think you should get hazard pay for this.

It's injurious to your mental health.

I can feel brain cells jumping ship even as I listen.
gelbes_gilatier
Sep. 20th, 2012 07:20 pm (UTC)
This is probably one of the nicest things anyone ever said to me :') Can you please call all my bosses and tell them the same? :D
sp23
Sep. 21st, 2012 02:06 am (UTC)
I would be one of those callers. Seriously, my ignorance of computer technology is abysmal. Although I did tell a tech once about twelve times that I thought the fan in my computer was going bad which is why it kept shutting down on me, but he had to read his entire fucking script until he got to 'fan going bad', and agreed with me. /facepalm LOL
shaddyr
Sep. 21st, 2012 03:32 am (UTC)
OMG THAT WAS PART OF WHAT WAS SO PAINFUL!

There was one of those calls today! Woman calling in, explain computer was heating up and shutting down and the fan was making a noise - but he HAD to follow the protocol and get her to do a system restore first.

You could tell he was sorry - "Sorry, ma'am, but we have to do this before I can set you up for service-" and she was bewildered.

GAH.

Stab. Myself. In the eye.
duncanmac
Sep. 25th, 2012 12:16 am (UTC)
Been there, done that. [That was my job from 2006 to 2008 -- helping people with their HP iPAQ PDAs, which are now an Extinct Species.]

Sorry for not being very active of late, but a lot of my friends are on FB ... and LJ is not [IMHO] handling session security very well.

That said, the main reason I don't ever remember being angry with clients is because I recognized that I could easily have been on the other end of the phone. The most irritating call I remember was a case when a repaired PDA was not delivered properly. The delivery person not only screwed up by leaving it out in the rain, but it seems that he faked the signature on delivery. What a Mess.

The call I most enjoyed happened when (just after I gave my usual greeting), the caller responded: "Thank G** you're Not in India!" Need more be said?
shaddyr
Sep. 25th, 2012 11:26 pm (UTC)
Ahh, the lot of telephone IT folks is often not a joyous one.
( 11 comments — Leave a comment )

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